Benchmarking: Financial Contact Center

Financial Contact Center Benchmarking Association

Performance statistics help companies determine where they stand vs. similarly situated organizations. FCCBA™ will gather contact center data from companies in the financial industry in the form of group studies on behalf of participants.

Process findings help companies determine leading edge practices in managing contact center performance

Financial Contact Center Benchmarking Association (FCCBA) is an association of contact center professionals committed to comparing operating performance and identifying the best business practices in the contact center.

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This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data.